The Process With Us

Initial Meeting

In this meeting we will discuss your expectations, requirements and preferences.. Everyone is different and it's important to us that we are catering to all of your needs. Choose to have this meeting at our offices, or we're happy to come to you.

Ready to book a meeting? Contact us now

Advertising and Tenant Selection

Your property is photographed and advertised on our website, TradeMe, and, as well as placed in our office display window and local marketing booklet. Viewings are conducted as many times as required until the right tenant is found. You receive updates at least weekly during this process.

The preferred candidate is credit checked and screening checks are completed. References are verified to ensure they come from a property owner or manager. The expectations of being a tenant are discussed with and agreed to by the successful applicant.

Signing up The Tenant

The tenancy agreement, bond lodgement paperwork and ongoing water reading set-up (if required)  are completed. The tenant receives a detailed, ongoing statement of condition including photographs, which are also held on file.

1-2 weeks after the tenant moves in they receive a call from us to check how they are settling in to ensure there are no issues and check they have all they require to get their automatic rent payment set up.


An inspection is completed approximately 6 weeks after the tenant moves in. The property is checked and any questions are discussed. Following this, inspections are conducted every 3 months at a minimum.

Following each inspection, you receive a detailed property inspection report including photographs. Any required maintenance or repairs are noted.

Final Inspection

At the end of the tenancy, a final detailed inspection is completed and a report is sent to you. This is compared to the initial inspection prior to any bond refunds being completed.

In an emergency, we have a range of contractors to ensure repairs are completed as quickly as possible. Quotes and estimates can be obtained on your behalf for larger jobs or non urgent work.


We will advise you of any maintenance or repairs that are required. If it is an emergency, we have a range of contractors to ensure the repairs are completed as quickly as possible. 


We can obtain quotes/estimates on your behalf for larger jobs or non urgent work.


On occasion, things don't go to plan.


Our knowledgeable and experienced team will represent you in court if required. Your input will be sought to determine you preferred outcome depending on the situation.


Rent payments are receipted and monitored each working day, ensuring missed or late payments are dealt with immediately.


In the instance of a missed payment, tenants are contacted directly. If there is no response, a 14-day notice is issued and an application for mediation/tribunal to minimise lost rent can be made by our team.

Owner Payments

Owner payments are issued on the 1st and 15th of the month (or next working day) so you get the cash flow you require.  

If you require us to arrange and pay for maintenance, these payments will be less any disbursements.

© 2019 by LJ Hooker - Twin Rivers Real Estate Ltd (MREINZ)

Licensed Real Estate Agents (REAA 2008)

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